Privacy Policy
Your trust is important to us. We respect your privacy and desire to understand how your information is used. In preparation for new data laws coming into effect this month, we have updated our Privacy Policy.
If you are interested in finding out more about the sort of data HYPOXI South Woodford holds and what we do with it, please take a look at these updates. For more information, or to manage your communication preferences, please contact our Customer team in-store, email [email protected] We love keeping you up to date with all the exciting events and new launches happening at HYPOXI South Woodford. So if you're still happy to hear from us in the way you do now, you don't need to do anything at all. Yours sincerely
If you are interested in finding out more about the sort of data HYPOXI South Woodford holds and what we do with it, please take a look at these updates. For more information, or to manage your communication preferences, please contact our Customer team in-store, email [email protected] We love keeping you up to date with all the exciting events and new launches happening at HYPOXI South Woodford. So if you're still happy to hear from us in the way you do now, you don't need to do anything at all. Yours sincerely
Hypoxi South Woodford’ Commitment To Your Privacy
Hypoxi South Woodford respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. Hypoxi South Woodford will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
References in this Privacy Policy to "we", "us" and " Hypoxi South Woodford " are to Hypoxi South Woodford, registered office 24 High Road, South Woodford, London E18 2QL.
What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a luxury retail experience. You provide us with your information directly when you make a purchase, sign up to become a Hypoxi South Woodford member, shop online, use the Hypoxi South Woodford App, or register to take part in a competition. We also collect elements of your information indirectly such as the route you have taken around the Hypoxi South Woodford Studio.
Should you choose to take advantage of one of our Personal Training services, including free trials and consultations you will have an appointed Personal Hypoxi Therapist assigned to you. Your therapist will collect information relevant to you in order to curate the most exclusive and luxurious personalised training and nutrition experience. Your Personal Therapist will always keep you updated on the information that they hold, how it affects you and will follow your instructions on how you would like to be contacted by them.
Information Collected When You Make A Purchase
When you make a purchase at any of our studios or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.
If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions.
When you place an order with Hypoxi South Woodford for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.
Managing Your Marketing Preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive Hypoxi South Woodford marketing communications. Hypoxi South Woodford will only send you marketing communications where you have consented to receive them unless advised by yourself otherwise.
* When you have not made a purchase with Hypoxi South Woodford during this six year period, we will only continue to send you marketing communications where you expressly tell us that you want to. If you do nothing, then we will stop sending you marketing communications.
* When you have made a purchase with Hypoxi South Woodford during this period, we will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy for Hypoxi South Woodford to continue to send you marketing communications in the same way.
Please note that when you visit one of Hypoxi South Woodford’s brand partners in-store or participate in a branded promotion or event, our brand partners may also ask if you want to sign up to receive marketing communications directly from them about their events, products and services. If you provide your personal details to any of our brand partners, the use of that information will be governed by their privacy policy and cannot be managed through Hypoxi South Woodford. Please ask the relevant sales associate for details about their privacy policy and how you can manage your marketing communications preferences with them.
Joining The Rewards Programme
The most exclusive news about events, products and services is reserved for Hypoxi South Woodford members.
Should you become a Rewards member and opt in to hear about Rewards – for news and exclusive offers, depending on your Hypoxi South Woodford tier, we will contact you about the many benefits reserved for Rewards Card members including a birthday treat, complimentary Hypoxi South Woodford Free sessions and products or special discount days. Your information will also be used in-Store to check your eligibility for each of our benefits, and to track your usage so that we can monitor customer engagement to improve our service.
If you would like to stop Hypoxi South Woodford using this information about you in this way, please contact us at [email protected]
Shopping Online
When you visit hypoxiwls.co.uk, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website.
When you make a purchase on hypoxiwls.co.uk, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password and have the option of linking your Hypoxi South Woodford membership. Once you have created an account, this will serve as a platform to update your marketing preferences through the Preference Centre.
Store Analytics
All visitors to our Hypoxi South Woodford Studio are invited to take advantage of free Wi-Fi which is provided through Woods Communication, the Wi-Fi can be accessed while you receive password. Hypoxi South Woodford does not collect data this way.
Competitions, Prize Draws, Giveaways And Offers, Events When you participate in a Hypoxi South Woodford competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through Hypoxi South Woodford or indirectly through a third party, we will collect information about you. This information will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners. If you provide the personal information of another customer for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes. Full details of our event management partner’s privacy policy can be found on their website or on the event registration form. Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us.
CCTV
To ensure your safety and for the prevention and detection of crime, CCTV is in operation during your visit at Hypoxi South Woodford.
Please be aware that if we are requested to provide CCTV images of you or any other personal information relating to you by the police or any other regulatory or government authority investigating suspected illegal activities, we are obliged do so.
How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalise your experience, by only sending marketing communications about the most exclusive products, services and events that we believe you will be interested in. * Contact our Customer team either in-store, or by email at [email protected] (quoting “Security and Privacy Enquiry”) or by phone on 020 8989 2700 (UK) or +44 (0) 20 8989 2700 (International).
You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.
It can take up to six weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
How Long Will Hypoxi South Woodford Keep My Information?
Hypoxi South Woodford is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Hypoxi South Woodford no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
If you have a Hypoxi South Woodford members account and/or you have registered for a hypoxiwls.co.uk account, then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with Hypoxi South Woodford on a regular basis, but if you have not made a purchase with Hypoxi South Woodford for a continuous period of eight years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account.
If you do not have a Hypoxi South Woodford Rewards or hypoxiwls.co.uk account, but you have signed up to receive Hypoxi South Woodford’ marketing communications, then Hypoxi South Woodford will only retain your information for as long as we have your consent to send you marketing (See Marketing and Promotions above).
Where you shop online with Hypoxi South Woodford but use our guest checkout path, we will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive hypoxiwls.co.uk marketing communications, in which case we will add this order information to your customer record). Please note that if you have a Hypoxi South Woodford Rewards or hypoxiwls.co.uk account, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with Hypoxi South Woodford.
Contacting Us
When you contact Hypoxi South Woodford through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact Hypoxi South Woodford by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow Hypoxi South Woodford to collect information for security and regulatory purposes.
How Will I Know If This Privacy Policy Changes?
If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Any future changes to our Privacy Policy will be updated online at hypoxiwls.co.uk. We encourage you to check this site periodically to learn about the information that we collect, use and share.
Hypoxi South Woodford Privacy Policy was last updated in May 2018.
Security Policy
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.tees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details; if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How Does Hypoxi South Woodford use Client Data?
Hypoxi South Woodford uses personal information such as your name and contact details for the following reasons:
* To contact you about your booking;
* To contact you with any pre-treatment information or aftercare information; and where you have consented
* To contact you with exciting information about the latest Hypoxi South Woodford products, events and services
* In an emergency, Hypoxi South Woodford will contact the person you provide as an emergency contact
How Will The Hypoxi Therapist Within Hypoxi South Woodford Use Client Data?
Hypoxi South Woodford will only share your personal data with the Hypoxi Therapists that you have booked to receive treatment from. Full details of how your practitioner will use your personal data can be found within your Registration Form, which you will complete at your first visit to Hypoxi South Woodford.
Generally, Hypoxi South Woodford Therapists will use your personal data for one or more of the following reasons:
* To ensure that you are in a fit state of health to receive your chosen treatment or service
* To craft a bespoke treatment for you
* To contact you about your treatment; and where photographs or video footage is taken
* To demonstrate the success of a treatment or programme plan
Access within this system is restricted so that only Hypoxi South Woodford and your chosen treatment provider will be able to see your personal data. Should you choose to visit another treatment provider, your data will not be shared with any additional treatment providers unless you give explicit consent.
Photographs Or Videos Taken Within Hypoxi South Woodford
For some of the treatments offered within Hypoxi South Woodford, before and after photographs are mandatory. This is to demonstrate evidence of an effective treatment in case you later decide to contest the success of any treatment you receive. If photographs are mandatory, your treatment provider will make this clear prior to any photographs being taken.
Unless you give your explicit consent for other uses, all photographs taken of you within Hypoxi South Woodford will only be used to demonstrate the effect of your treatment.
Hypoxi South Woodford offers clients the opportunity to see and evaluate their own performance during a workout by recording client workouts. Clients can access their own videos from home to help with improving their technique. This is completely optional dependent on your preferences.
Hypoxi South Woodford
All data that you provide within Hypoxi South Woodford will be stored securely. For more information about the security applied to your data and for Hypoxi South Woodford ' full Privacy Policy please see refer to the top of this page.
Hypoxi South Woodford respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. Hypoxi South Woodford will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
References in this Privacy Policy to "we", "us" and " Hypoxi South Woodford " are to Hypoxi South Woodford, registered office 24 High Road, South Woodford, London E18 2QL.
What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a luxury retail experience. You provide us with your information directly when you make a purchase, sign up to become a Hypoxi South Woodford member, shop online, use the Hypoxi South Woodford App, or register to take part in a competition. We also collect elements of your information indirectly such as the route you have taken around the Hypoxi South Woodford Studio.
Should you choose to take advantage of one of our Personal Training services, including free trials and consultations you will have an appointed Personal Hypoxi Therapist assigned to you. Your therapist will collect information relevant to you in order to curate the most exclusive and luxurious personalised training and nutrition experience. Your Personal Therapist will always keep you updated on the information that they hold, how it affects you and will follow your instructions on how you would like to be contacted by them.
Information Collected When You Make A Purchase
When you make a purchase at any of our studios or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.
If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions.
When you place an order with Hypoxi South Woodford for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.
Managing Your Marketing Preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive Hypoxi South Woodford marketing communications. Hypoxi South Woodford will only send you marketing communications where you have consented to receive them unless advised by yourself otherwise.
* When you have not made a purchase with Hypoxi South Woodford during this six year period, we will only continue to send you marketing communications where you expressly tell us that you want to. If you do nothing, then we will stop sending you marketing communications.
* When you have made a purchase with Hypoxi South Woodford during this period, we will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy for Hypoxi South Woodford to continue to send you marketing communications in the same way.
Please note that when you visit one of Hypoxi South Woodford’s brand partners in-store or participate in a branded promotion or event, our brand partners may also ask if you want to sign up to receive marketing communications directly from them about their events, products and services. If you provide your personal details to any of our brand partners, the use of that information will be governed by their privacy policy and cannot be managed through Hypoxi South Woodford. Please ask the relevant sales associate for details about their privacy policy and how you can manage your marketing communications preferences with them.
Joining The Rewards Programme
The most exclusive news about events, products and services is reserved for Hypoxi South Woodford members.
Should you become a Rewards member and opt in to hear about Rewards – for news and exclusive offers, depending on your Hypoxi South Woodford tier, we will contact you about the many benefits reserved for Rewards Card members including a birthday treat, complimentary Hypoxi South Woodford Free sessions and products or special discount days. Your information will also be used in-Store to check your eligibility for each of our benefits, and to track your usage so that we can monitor customer engagement to improve our service.
If you would like to stop Hypoxi South Woodford using this information about you in this way, please contact us at [email protected]
Shopping Online
When you visit hypoxiwls.co.uk, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website.
When you make a purchase on hypoxiwls.co.uk, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password and have the option of linking your Hypoxi South Woodford membership. Once you have created an account, this will serve as a platform to update your marketing preferences through the Preference Centre.
Store Analytics
All visitors to our Hypoxi South Woodford Studio are invited to take advantage of free Wi-Fi which is provided through Woods Communication, the Wi-Fi can be accessed while you receive password. Hypoxi South Woodford does not collect data this way.
Competitions, Prize Draws, Giveaways And Offers, Events When you participate in a Hypoxi South Woodford competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through Hypoxi South Woodford or indirectly through a third party, we will collect information about you. This information will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners. If you provide the personal information of another customer for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes. Full details of our event management partner’s privacy policy can be found on their website or on the event registration form. Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us.
CCTV
To ensure your safety and for the prevention and detection of crime, CCTV is in operation during your visit at Hypoxi South Woodford.
Please be aware that if we are requested to provide CCTV images of you or any other personal information relating to you by the police or any other regulatory or government authority investigating suspected illegal activities, we are obliged do so.
How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalise your experience, by only sending marketing communications about the most exclusive products, services and events that we believe you will be interested in. * Contact our Customer team either in-store, or by email at [email protected] (quoting “Security and Privacy Enquiry”) or by phone on 020 8989 2700 (UK) or +44 (0) 20 8989 2700 (International).
You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.
It can take up to six weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
How Long Will Hypoxi South Woodford Keep My Information?
Hypoxi South Woodford is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Hypoxi South Woodford no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
If you have a Hypoxi South Woodford members account and/or you have registered for a hypoxiwls.co.uk account, then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with Hypoxi South Woodford on a regular basis, but if you have not made a purchase with Hypoxi South Woodford for a continuous period of eight years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account.
If you do not have a Hypoxi South Woodford Rewards or hypoxiwls.co.uk account, but you have signed up to receive Hypoxi South Woodford’ marketing communications, then Hypoxi South Woodford will only retain your information for as long as we have your consent to send you marketing (See Marketing and Promotions above).
Where you shop online with Hypoxi South Woodford but use our guest checkout path, we will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive hypoxiwls.co.uk marketing communications, in which case we will add this order information to your customer record). Please note that if you have a Hypoxi South Woodford Rewards or hypoxiwls.co.uk account, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with Hypoxi South Woodford.
Contacting Us
When you contact Hypoxi South Woodford through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact Hypoxi South Woodford by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow Hypoxi South Woodford to collect information for security and regulatory purposes.
How Will I Know If This Privacy Policy Changes?
If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Any future changes to our Privacy Policy will be updated online at hypoxiwls.co.uk. We encourage you to check this site periodically to learn about the information that we collect, use and share.
Hypoxi South Woodford Privacy Policy was last updated in May 2018.
Security Policy
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.tees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details; if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How Does Hypoxi South Woodford use Client Data?
Hypoxi South Woodford uses personal information such as your name and contact details for the following reasons:
* To contact you about your booking;
* To contact you with any pre-treatment information or aftercare information; and where you have consented
* To contact you with exciting information about the latest Hypoxi South Woodford products, events and services
* In an emergency, Hypoxi South Woodford will contact the person you provide as an emergency contact
How Will The Hypoxi Therapist Within Hypoxi South Woodford Use Client Data?
Hypoxi South Woodford will only share your personal data with the Hypoxi Therapists that you have booked to receive treatment from. Full details of how your practitioner will use your personal data can be found within your Registration Form, which you will complete at your first visit to Hypoxi South Woodford.
Generally, Hypoxi South Woodford Therapists will use your personal data for one or more of the following reasons:
* To ensure that you are in a fit state of health to receive your chosen treatment or service
* To craft a bespoke treatment for you
* To contact you about your treatment; and where photographs or video footage is taken
* To demonstrate the success of a treatment or programme plan
Access within this system is restricted so that only Hypoxi South Woodford and your chosen treatment provider will be able to see your personal data. Should you choose to visit another treatment provider, your data will not be shared with any additional treatment providers unless you give explicit consent.
Photographs Or Videos Taken Within Hypoxi South Woodford
For some of the treatments offered within Hypoxi South Woodford, before and after photographs are mandatory. This is to demonstrate evidence of an effective treatment in case you later decide to contest the success of any treatment you receive. If photographs are mandatory, your treatment provider will make this clear prior to any photographs being taken.
Unless you give your explicit consent for other uses, all photographs taken of you within Hypoxi South Woodford will only be used to demonstrate the effect of your treatment.
Hypoxi South Woodford offers clients the opportunity to see and evaluate their own performance during a workout by recording client workouts. Clients can access their own videos from home to help with improving their technique. This is completely optional dependent on your preferences.
Hypoxi South Woodford
All data that you provide within Hypoxi South Woodford will be stored securely. For more information about the security applied to your data and for Hypoxi South Woodford ' full Privacy Policy please see refer to the top of this page.
